Turn visitors
into customers
Welcome to AI-powered live chat that turns conversations into customers.
AI Chatbot, around the clock
Answer common questions instantly, qualify leads, and capture details 24/7 — even outside business hours.
Live chat for the moments that matter
Real human agents jump in for complex questions, with full context handed over from the bot. Backed by an AI Copilot that suggests replies in real time.
Proactive chat invitations
Trigger a message based on what visitors do — pages viewed, time on site, or cart value — and reach them before they bounce.
Visitor insights dashboard
See who's on your site, where they came from, and track real goals like sales, signups, and captured leads.
200+ integrations
Connect Shopify, WordPress, Mailchimp, Slack and more. Your tools, working together in the background.
One inbox for every channel
Chat, email tickets (HelpDesk), and a self-service KnowledgeBase — managed from a single, clean dashboard.
LiveChat review (2026): honest pros, cons & verdict
A straight look at where LiveChat shines and where it doesn't — so you can decide before you spend a cent.
Quick verdict
LiveChat is a premium, polished platform with one of the best AI + human combinations available. It's not the cheapest, but for teams serious about turning conversations into revenue, it's worth it.
What we love
- Genuinely fast setup — live in around 10 minutes, no developer.
- Strong AI chatbot that hands off to humans without dropping context.
- Huge integration library (200+), including Shopify and WordPress.
- Clean, modern dashboard with real analytics and goal tracking.
- 14-day free trial with no credit card.
Where it falls short (being honest)
- Pricing is per-agent and adds up as your team grows — not the budget option.
- The AI ChatBot add-on is priced separately from the core live chat plan.
- Smaller teams on a tight budget may find cheaper tools that cover the basics.
Who it's for
Growing businesses and e-commerce stores that want chat to actually drive sales, not just answer questions.
Who should look elsewhere
Hobby sites or tiny budgets that only need a basic free chat widget.