Live chat or chatbot first? A 2-minute decision

Both turn conversations into customers — but one is usually the better first step. Here's how to decide.

Start with live chat if…

You have someone who can reply during business hours and your chats often lead to a sale. Talking to people in real time, while they're interested, converts.

Start with a chatbot if…

You're getting the same questions over and over, or you can't always be online. Automate the repetitive stuff first and capture leads around the clock.

The best setup: both

The bot handles routine questions and hands real conversations to your team with full context. You get 24/7 coverage and a human when it counts.

Set it up in minutes

LiveChat gives you both in one dashboard.

Start your free 14-day trial — 14 days free, no credit card.