How to train your chatbot on your own FAQs (no coding)

A generic chatbot gives generic answers. Training it on your own FAQs is what makes it actually useful.

Start with your real questions

Pull the 10–15 questions your team answers most — shipping, pricing, setup, refunds. Those become your bot's first lessons.

Feed it your existing content

Point it at your help articles, product pages, or a simple FAQ doc. No coding — most platforms let you paste in text or a URL.

Set the handoff rule

Decide when the bot should stop guessing and bring in a human — usually after two failed attempts or a frustrated reply.

Review and refine weekly

Check what it couldn't answer and add those to its training. It gets sharper every week.

Get started

LiveChat's ChatBot connects to your content in a few clicks.

Start your free 14-day trial — 14 days free, no credit card.